Prime Moving & Storage LLC

Absolute Amateurs Dragged furniture across wood flooring rather than have Two people carry it forced furniture though tight space Even though alternative passage was available. Just ripped bed frame off rails leaving bent screws on floor Didn’t even attempt to use a screwdriver. I have not had my furniture delivered to my New address yet and they have asked for another $2000 in Cash. I feel involved in a shakedown. I am concerned as to the condition of my furniture when it arrives and is offloaded

Move size: 2 Bedroom Home Service cost: $6400

Beware Prime Moving and Storage company - this 100% fraudulent establishment! They are crooks and will take advantage of you anyway they can. They use switch and bait tactic. This can be as overblown estimate, or packing half-empty or even empty boxes, and they will charge you for them (yes, as crazy as it sounds, we found couple of empty boxes “nicely packed”).

If you are willing to take a risk and hire Prime Moving and Storage, you must keep very tight account on all your belongings, especially, if you hire this company to pack your stuff, and if you have big move with a lot of boxes. If you do not keep tight tab on your things, they may lose a box or two. We found that we are missing an item that did not make the trip.

I had to arrange elderly couple, in their 80’s, moving from out of state and was not there to monitor packing and loading, so I hired a moving company for full service. On day of packing and moving, Prime Moving and Storage showed up and told us that the original moving company sub-contracted this job to them. We were under great time pressure, and it was too late to deal with this, so we had to go along with Prime Moving and Storage. What a huge mistake!

First thing they did, as soon as they packed and loaded half the stuff (based on old folks’ observation, as I was not there), they stated that we have more stuff vs estimated by a prime contract, thus the total for the move is higher. Old folks agreed to pay more, much more!

Furthermore, Prime Moving and Storage use unqualified labor! As result, furniture was poorly packed and came broken and had to be DISCARDED! Some fragile things in boxes are broken. Their use unqualified helpers, as in our case I confirmed when they arrived to unload, they used students that want to make quick cash! Their “helpers” dragged heavy boxes, damaging floors. When or if you do not watch, they dropped boxes or stack-up heavy boxes on the top of boxes marked “Fragile”. They also damaged few things on common property and we have to deal with association now, addressing the damage. Prime Moving and Storage and their help simply do not care!

Lastly, instead of arriving on time, they came 6 hours later and only were able to finish unloading by about mid-night. Considering this is condo association and the move must be complete by 5:00PM, this is a big ussie now. Unfortunately, we had no control over schedule, as when I requested to re-schedule to next business day, I was told the move will be delayed by a month! Try to live without your belongings for a month!

The original contact included unpacking and re-assembly of furniture. All these was flatly denied on the spot!

I want to repeat: Prime Moving and Storage are crooks! Be careful if, regardless of warning, you choose to hire them.

Move size: 1 Bedroom Home Service cost: $6169

Prime Moving and Storage is owned by [NAME EDIT]. He over charges, hires unqualified unprofessional men who don’t care. Because they didn’t wrap anything around 70% of my moms things were damaged or broken. Yet they charged her $3,500 for shipping supplies. She is a sweet 75 year old lady they took advantage of. They don’t take care of things. They kept asking for more money. They held her things hostage for a couple of weeks. She paid them close to $90,000 and now she has hundreds of thousands of dollars worth of damage. I am starting a class action lawsuit against [NAME EDIT]. If you have been a victim of there scams please email me riverlilyproperties@gmail.com

My mom is heart broken. This was her first cross country move and they really took advantage of her. The storage company we like [NAME EDIT] said he has never seen a move this bad in all his years. They also damaged his wear house.

Move size: 4+ Bedroom Home Service cost: $90000

Statement to Prime Moving and Storage

Christian and Jamie Graciano

Date: 10/6/21

9/12/21

- Estimation contract provided by your employee named “Corey” after doing a face time call to

view the items that were stated to be part of the moving. Prime movers quoted us an estimate

of $3,555.25

- Contract electronic signed by Christian agreeing to the estimate

9/24/21

- Pickup day. Prime Moving and Storage come to our home at the time (29 Hawthorne Ave,

Clifton NJ )with a 26foot truck. Employee named “Max” arrived and said that our items were

going to exceed the original quoted cubic feet and will result in a higher final cost. We were not

happy that Corey had provided us with such an inaccurate estimation. We agreed however,

then Max and the movers started to load up the truck.

- Sexual Harassment. After all items were loaded. Max asked my husband Christian Graciano,

if he could provide a ride home to one of the movers while he started the paperwork with me at

home. Max said he just wanted to have everything ready for him so that we could be done with

this. My husband agreed since the worker didn’t seem to have a way to get home. Everyone

had left the home and it was just Max and I in the kitchen of my home. Max had started to fill

out the carbon copies for the Order for service, Interstate Bill of Lading and Freight Bill, and

Supplemental agreement to the binding Estimate on the island kitchen counter. He was pacing

back and forth out of breath often long after the workers left. This guy is much bigger than me

in terms of height and weight. I’m not sure what’s going on, but I try to remain at ease, after all I

don’t know this person. While he was completing his paperwork, he was trying to initiate small

conversation which I was not trying to engage with. I simply stated, we will wait for my husband

to arrive since all paperwork has been started with him. With no solicitation on my part, Max

then proceeded to talk about his work life, and then began talking about how he manages and

tends to his sexual urgencies while away from his family. I immediately felt an unnerving level of

discomfort and fear for my safety in my home. I have never had someone disrespect me as a

person, a wife and mother of children in my very own home. I was scared, I didn’t know if this

person was going to harm me or if he intentionally set this up since he himself had asked my

husband to provide his mover with a ride. I stated nothing and instead called my husband right

away in front of him and asked him to please hurry home. In my attempt to absolutely stop Max

from continuing his conversation or any other possible harmful acts, I told Max that my husband

was around the block from the house. Chris arrived soon after.

- Completing the carbon copies documents. My husband repeatedly asked Max if these were

the final charges or if there were going to be more charges associated with this delivery. Max

said stated no, this all you have to pay. Max asked us when we would like this to be delivered

on one of the carbon copies we indicated that we wanted a delivery for Wednesday Sept 29th.

Max was paid in cash a total of $5,000 which has been indicated on the Order for Service. Max

provided my husband with the owners information. The owners info as provided by Max is:

Kalib #0741

9/27/21 Transit to Florida. My husband and I, and two children ages 5-8, headed to Florida in

our own vehicle with some rush as we wanted to ensure that we’d arrive at ease the night

before our moving shipment would. We arrived to Florida Tuesday night September 28th

around 9pm. It was an exhausting trip as we took minimal stops to make sure we could avoid

additional surprises from the moving company as we were already off to a bad start.

9/29/21 Waiting for the moving truck. My husband sent a text message to Kaleb, if anynone needs proof I have it. crgbills@gmail.com

Move size: 3 Bedroom Home Service cost: $6500